Privacy Policy for Stay NelsonBay

Last updated: 8 November 2026

Stay NelsonBay ("we", "us", "our") manages holiday accommodation in Nelson Bay and the wider Port Stephens area, NSW. We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what we collect, why we collect it, who we share it with and how you can access or correct it. By booking with us or using this website, you agree to this policy.

Information we collect
  • Contact details – your name, email address, phone number and address.
  • Booking details – your stay dates, number of guests, special requests and any messages you send us.
  • Identity verification – where needed to confirm a booking or keep our properties secure, we may ask for photo ID.
  • Vehicle details – your registration number, if the building or resort needs it for parking.
  • Payment information – payments are processed by a secure third-party payment provider. We do not store your full card details.
  • Website information – your IP address, browser type, pages visited and similar data, collected through cookies and analytics.
How we collect it

We collect information directly from you when you book, make an enquiry, fill in our contact form or message us. If you book through a platform such as Airbnb or Booking.com, that platform shares your booking details with us. Some information is collected automatically when you use our website.

How we use your information
  • To take, manage and confirm your booking and process payments
  • To send you check-in instructions and other information about your stay
  • To help with any questions, requests or problems before, during or after your stay
  • To keep our properties, guests and neighbours safe, and to meet building or resort requirements
  • To meet our legal, tax and record-keeping obligations
  • To improve our website and services
  • To send you offers and news, but only if you have agreed. You can unsubscribe at any time.
Who we share it with

We only share your information when we need to, with:

  • the booking, property management and website software we use to run our business
  • our payment provider
  • cleaners and maintenance contractors (only what they need, such as your stay dates)
  • the owners of properties we manage on their behalf
  • building or resort management, where they need it for access, parking or security
  • booking platforms you booked through
  • government agencies or police, where the law requires it.

We never sell your personal information.

Overseas storage

Some of the software and payment providers we use may store information on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information to a standard similar to Australian law.

Cookies and analytics

Our website uses cookies to make the site and booking system work and to help us understand how visitors use the site. You can turn cookies off in your browser settings, but some parts of the site, such as booking, may not work properly.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for your booking and to meet our legal and tax obligations, then securely delete it. ID documents are deleted once they are no longer needed.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days.

Links to other websites

Our website may link to other websites, such as local attractions or booking platforms. We are not responsible for the privacy practices of those websites.

Complaints

If you have a concern about how we have handled your information, please contact us first and we will try to resolve it within 30 days. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Stay NelsonBay

Nelson Bay NSW 2315

Email: hello@staynelsonbay.com

Phone: +61 409 131 497